Privacy Policy

1.1. Data we collect

• Account data: full name, email, and login-related credentials.
• Service profile data: phone number, school, expected arrival date, and housing/support preferences.
• Technical data: basic access logs, session information, and essential cookies used for authentication and security.

2.2. Why we use data

• To create and manage user accounts.
• To process consultations, service requests, and customer support workflows.
• To operate, maintain, and improve platform quality and fraud prevention.
• To comply with legal, accounting, or dispute-handling obligations where required.

3.3. Data sharing

• Howelx does not sell personal data to third parties.
• Data may be shared on a need-to-know basis with operations collaborators and infrastructure providers to deliver services.
• Data may be disclosed to competent authorities when required by law or to protect legitimate rights.

4.4. Retention and security

• Data is stored on systems with role-based internal access controls.
• Howelx applies reasonable technical and organizational safeguards to reduce unauthorized access and data leakage risks.
• Retention periods depend on service purpose, legal requirements, and operational necessity.

5.5. Your rights

• You may request access to, correction of, or updates to your personal data.
• You may request restriction or deletion of data where legally permitted and where it does not conflict with mandatory retention obligations.
• You may withdraw certain non-essential consents related to optional processing activities.

6.6. Privacy contact

For data-related questions or requests, please contact Howelx via the support email listed on the Contact page.